We do guarantee live delivery of our crickets. If an excessive amount die in transit, you must let us know within 72 hours of delivery. We will, at our discretion, issue a refund for the value of the lost crickets or send a replacement.
We will, at our discretion, issue a refund for the value of the lost crickets in cases of partial losses. We will, at our discretion, ship a replacement box of crickets if the entire box is lost.
If there are any other issues with your order, such as a problem with size or quantity, you must let us know within 72 hours of receiving your order.
We DO NOT guarantee live delivery in the following situations:
-They are left at the post office for longer than 24 hours after they are available for you to pickup.
-They are not delivered on the first attempt.
-You tell the post office to leave them in an outdoor area.
You may, at our discretion, be required to provide photographic evidence of your claim.
Cold Weather Requirements
We guarantee live delivery of crickets to any location where the overnight low temperature is above 25 degrees Fahrenheit.
If the temperate is below 25 degree Fahrenheit at the final destination, we will still ship the crickets, but we do not guarantee live delivery. We will not issue refunds or replacements in these cases. It is your responsibility to check the weather before you order.
If you need to make a claim on your live delivery guarantee, please e-mail us at email@example.com.