Live Delivery Guarantee
We use temperature information gathered from accuweather.com to make temperature determinations.
Refusing a shipment voids the live delivery guarantee.
We will only refund the cost of the crickets lost or ship a fresh box to make up for the crickets lost using standard shipping services. WE DO NOT REFUND THE COST OF SHIPPING.
These policies apply to all orders, including subscription orders.
All refunds or replacements are given at our sole discretion, and may be denied for any reason at any time.
For a claim, please e-mail email@example.com.