Shipping charges are included in all of our prices listed on the website. The price you see for our product is the price you will pay. There are no hidden shipping or handling fees.
We ship our products using USPS Mail, unless otherwise specified on the product page. USPS Mail usually delivers in two to three business days, but may sometimes take slightly longer. Orders placed Monday – Wednesday by 9:00 AM Eastern time will be shipped the same day. Orders placed after 9:00 AM Eastern time will be shipped the next business day. Orders placed after 9:00 a.m. on Wednesday will be shipped on Monday. We do this because we do not want crickets in the mail over the weekend. Crickets in the mail over the weekend are more likely to arrive to you dead.
Occasionally the USPS takes longer than two to three business days to deliver the shipment; unfortunately, we do not have any control over this. Our cricket packaging is designed for them to survive about seven days with minimal DOAs.
We only ship within the United States. Unfortunately, we do not currently offer shipping to Hawaii or Alaska.
It is highly recommended that someone be there when your crickets arrive. They will not last very long if left in the hot sun.
We reserve the right to hold your shipment for up to seven days to wait for improved weather conditions.
Apparel is shipped is separately from all other products. It is shipped within 5 business days via USPS mail.
Some of our supplies are shipped directly from the manufacturer or from holding warehouses. Items that will not be shipped with our live animal shipments will have a note at the bottom stating how long they should take to arrive. These shipping times are approximate, but are usually accurate.