Shipping

We ship our products using a mixture of shipping services. They are usually delivered in two to three business days, but may sometimes take slightly longer. We do not guarantee shipping times, even if you pay for express or overnight shipping.  We will not issue a refund for the shipping charges if it does not make it in the expected timeframe. Orders placed Monday – Wednesday by 9:00 AM Eastern time will be shipped the same day. Orders placed after 9:00 AM Eastern time will be shipped the next business day. Orders placed after 9:00 a.m. on Wednesday will be shipped on Monday. We do this because we do not want live animals in transit over the weekend. Live animals products in transit over the weekend are more likely to arrive to you dead. You can find out more about our shipping policy by clicking here.

Occasionally the shipping takes longer than two to three business days to deliver the shipment; unfortunately, we do not have any control over this. Our cricket packaging is designed for them to survive about seven days with minimal DOAs.

We only ship within the United States. Unfortunately, we do not currently offer shipping to Hawaii or Alaska.

It is highly recommended that someone be there when your crickets arrive. They will not last very long if left in the hot sun.

We reserve the right to hold your shipment for up to seven days to wait for improved weather conditions.  You will be notified if it is held more than two days beyond your original ship date.