Replacement or Refund Request

If you meet the terms outlined in our live delivery guarantee, please e-mail us at  

Sometimes we may require additional information to process your request.  If we need any additional information from you, we will e-mail you.

After reviewing and verifying that you meet the terms of our live delivery guarantee, we will e-mail you with the status of your replacement or refund.  You should expect a response within 24 hours of e-mail us.