If you meet the terms outlined in our live delivery guarantee, please complete and submit the form below to request a refund or replacement.
Sometimes we may require additional information to process your request. If we need any additional information from you, we will e-mail you at the address provided below.
After reviewing and verifying that you meet the terms of our live delivery guarantee, we will e-mail you with the status of your replacement or refund. You should expect a response within 24 hours of submitting the form.